Tenant FAQs

Properties are rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental. Once your application has been processed, you’ve been approved for a property, and you’ve paid a hold fee we can then start the lease up to two weeks in the future.

Move-in costs vary by property and will be detailed on your lease agreement. Typically, tenants are required to pay the first month’s rent, security deposit, and any fees before moving in. We do not require that you pay last month’s rent in advance.

Applicants must be of legal age to enter into a lease agreement, which is 18 years or older. We require all occupants 18 years of age or older to submit an application and sign the lease.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees. All of our leases stipulate that professional house and carpet cleaning will be completed by our vendors after you vacate and be deducted from your security deposit.

Cosigners are only allowed in instances where an applicant is a full time college student and has provided evidence of such. Anyone else applying with you to help you qualify for a property will be considered an occupant and party to the lease agreement.

You can apply for any of our properties right from our website.

Rent payments can be made online through our tenant portal using a checking or savings account. Other payment options or restrictions may apply.

You always need to check with our office before bringing any animals to a ProRenter property. We can help you understand if it is possible to add an animal or if they are prohibited at the property you are renting. It is required that you get permission first beforehand.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management. If you need assistance you can always reach out to our office and we can provide you with direction.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company handles routine maintenance and repairs as defined in the lease, but tenants may be responsible for damages caused by accident, negligence or misuse, or items specified as a tenant responsibility in the lease. All non-emergency maintenance requests should be submitted promptly through your tenant portal.